FAQs
What kind of pets are allowed?
We review pet requests individually. We don't use blanket rules on size or breed, and we don't charge extra rent for pets. Speak to the team to find out what's possible.
Does the gym cost extra?
The gym is open 24/7, allowing you to work out as much as you like for free and is included in your rent. Ask our concierge team for more information.
Is there car parking?
Yes, off-site parking is available for a monthly fee and is provided by a third-party company. Spaces are limited and allocated on a first-come, first-served basis.
When will I be able to move in?
Application process can take minimum 10 working days from holding fee being received, please be aware this is subject to availability and referencing.
How do I book a viewing?
Please fill in our online form HERE or give our Central team a call on +44 (0)114 321 3886 ext 2
Do the apartments come furnished?
That is up to you! Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought of every detail – from the bedside tables to the double or king-sized sumptuous beds in every bedroom. And it’s all part of your rental agreement and included in your rent. Or, if you prefer, you can choose an unfurnished apartment and bring your own furniture.
Can I decorate the apartment?
Yes. You need to complete an alterations request form and get this approved by the on-site team first. You could paint your walls to hanging shelves or putting your favourite paintings on the wall to make it feel more homely.
Do I have to set up my own internet?
No, we’ve got that covered! We have high-speed 100mbs broadband set up and ready to use in every apartment for when you move in. Broadband is also available for personal use only in all our communal areas. Apartments will also be set up for Freeview.
What's does my rent cover?
- Your apartment
- Superfast broadband
- Cycle storage
- On-site team & concierge
- Flexible contracts
- Our amenities
Is there cycle storage?
Yes. There’s plenty of free and secure cycle storage with fob access located inside the building. All you need is to bring your bike lock and chain.
Are there communal areas for residents?
Absolutely. Multiple! Soho Yard features a number of shared spaces which are available to all residents. These include a residents’ lounge, a private dining room, gym, yoga studio, co-working spaces and roof terraces. These areas offer a great space to relax, meet other residents, or work from for a change of scene.
Will there be residents' events?
Most definitely. We’re creating a vibrant community that we want you to be part of. Our regular events involve everything from wine and cheese tastings, fitness classes, Summer BBQs, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.
Do I get any residents' discounts?
Yes. All our residents get access to local business discounts. See the residents’ portal or chat to the site team for further details on our special offers.
What sort of contracts are available?
Stay as long as you like on a rolling periodic tenancy with no fixed end date. Simply give us two months' notice when you're ready to move on. Please refer to your Tenancy Agreement for full details. Rent is reviewed annually through the Section 13 process, and we will provide you at least two months' written notice before any rent change takes effect.
Please be aware that company lets are not subject to RRA and are offered on fixed-term tenancies with a minimum term of six months. For more information about our company let process and requirements, please speak to a member of our team who will be happy to assist you with any questions.
Do I have to pay a deposit for my apartment when I move in?
Yes, you’ll need to arrange a deposit option before you move into your apartment. We offer a choice between a traditional refundable deposit and flatfair’s deposit alternative (subject to acceptance), and our team can talk you through both options before your move-in date.
If you choose a traditional deposit, it will be returned at the end of your stay in line with your lease agreement and subject to the condition of the property. The flatfair option is non-refundable.
Can I have a BBQ on my balcony or terrace?
No. This is a fire hazard to the building and residents.
Can I hire the private dining rooms?
Yes, this can be hired and reserved through the on-site concierge team or the resident portal.
Is there an online support service?
Yes. All residents have access to a private residents’ portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.
Who is my landlord?
Soho Yard is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.
Who is my managing agent?
Soho Yard is a Legal & General Homes for Rent community. Please see our other communities here.
Who do I keep in contact with during the application process?
Please contact our Urban Bubble Central team. Call them direct on +44 (0)114 321 3886 ext 2. The team will keep you up to date at all points and signpost you through the process.
What are the documents required to start the application process?
We require one copy of photo identification:
- Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
If you don’t have a passport please provide us with two of the following:
- A copy of full driving/provisional photo card UK driving license with a copy of birth certificate. (Only applicable for British citizen)
If you are outside of the EEA we will require:
- A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
We also require a copy of your Proof of Address:
- Copy of Proof of Address: Issued within the last 3 months.
Please speak with Central Services Team if you have any questions regarding any of the above. Without this documentation your application cannot begin – therefore it is imperative these documents are received asap. Please contact +44 (0)114 321 3886 ext 2 for the central team
What is a reference check?
- Once the full documents are received your application details will be sent to our trusted approved referencing agency, Homeppl. We will endeavour to do this within 30 days of the move in date.
- Homeppl will email you and request that you complete their online application form.
Who arranges my move in date?
- Upon passing your credit check, you will be contacted by either our Central team or Homemade to advise you of this and agree your move in date and confirm these details via email.
- The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!
Please note: Before your move-in can proceed, both of the following must be completed:
- Your deposit (or chosen deposit alternative) must be fully processed and cleared.
- Your Tenancy Agreement must be signed and fully executed by all parties.
If either of these requirements has not been completed before your scheduled move-in date, we will be unable to release keys or grant access to the apartment, and your move-in date may be delayed until both have been satisfied.
What happens after my move in?
- Your fully executed Tenancy Agreement will be available to view and download from your Resident Portal.
- The Community Host team will welcome you on your move in day and will send the Inventory and your Resident Welcome Guide. This includes information on the amazing site, amenities and facilities available to you, as well as local pubs, restaurants and the discounts and deals available to Soho Yard Residents! (These documents will also be available to you via the Residents’ Portal).
- Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know.
- Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the
This email address is being protected from spambots. You need JavaScript enabled to view it. email or pop and see the team in person and we’ll schedule in a date and time. - Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed prior to the start date – delays may result in the apartment going back on the market – which we don’t want!).
Do I have to pay to reserve a home?
Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months’ rent. The holding deposit is held in line with the Tenant Fees Act 2019. Please contact the Resident Services Team for more information.
Please note: A holding deposit must be paid within 48 hours of reserving an apartment. If the holding deposit is not received within this timeframe, the reservation will be cancelled and the apartment will be released back to the market. As apartments are allocated on a first-come, first-served basis, we cannot guarantee that the apartment will remain available after the 48-hour period has expired.
What it’s really like
to live at Soho Yard
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